Returns and Refunds

RETURNS

Our return policy is focused on customer satisfaction, so if the customer is not satisfied with their purchase, they will have 30 days to obtain a return or refund.
All returned products must be accompanied by a purchase receipt, be intact, with tags and in the original packaging. If the return does not meet the conditions listed, the package will be returned to the sender.
Gift Cards cannot be returned.

From the moment the return is received, an email will be sent confirming its acceptance by crediting the amount due via the agreed payment method, or denying it by motivating the decision.

Shipping
You can send your return to: Darwinpet SRLS Via Napoli, 148, 00040 Lariano RM, Italy

Shipping costs are the responsibility of the Customer and are not refundable in any way.

REFUNDS

The refund is made upon receipt of the returned goods, using the same payment method that was chosen at the time of purchase. Therefore, it will be necessary to always keep the same instrument with which the item was paid active until the entire amount spent has been credited. If this is not possible, an alternative method must be communicated in good time, already at the start of the return procedure.